Important Information Regarding Operations at GMFCU

Updated July 2, 2020

Guidelines in Place to Limit Coronavirus Exposure

The ability to assist our members with their financial needs is important to us. To limit the spread of Coronavirus, we have taken the following steps to ensure we can meet your needs while providing a save environment to both you and our staff.

Greene and Renaissance Branch Lobbies Are Currently Open!

We are pleased to announce that we have reopened our Greene and Renaissance Branch lobbies to the public with the following safety measures in place:
  • Members will be strongly encouraged to wear masks while conducting business inside GMFCU branches
  • A limited number of members will be allowed in each lobby at a given time
  • Social distancing markers will be in place in both lobbies and members will be asked to adhere to them
  • “Cough Guard” shields will be in place at each teller window and staff office desk
  • Staff will wear masks while engaging with members
  • We will disinfect and sanitize high-traffic areas frequently thought the day.

We are assisting members via telephone, email, and online banking as well as our Soabar Drive Thru.

The exception to this closure will be appointments made in advance on a case-by-case basis depending on need. We are able to do most appointments over the phone and will transition to this for as many members as possible. If you currently have an appointment scheduled today or in the near future, we will be contacting you concerning what you will need to do to be able to keep your appointment or to complete the appointment over the phone. If you have an urgent need that requires an appointment during this time, please give us a call at 336-373-2090.

Soabar Branch Will Remain Drive Thru Only Until Further Notice

So that we can continue to serve you without interruption throughout this pandemic, our Soabar Branch will continue to be drive thru only. The Soabar drive thru is able to assist members with deposits needing cash back, withdrawals, payments, and cashier’s checks. The Soabar Branch lobby will not be open to the public but we will take a limited number of appointments until further notice. If you need to make an appointment with us, please give us a call at 336-373-2090

ATMs & Electronic Funds Available to You Quickly

During this time, we strongly encourage you to use your debit card whenever possible. This will eliminate the need for you to come in for cash.

All electronic funds, including debit transactions, credit card transactions, remote deposited checks, electronic bill pay, direct deposit, and direct debits will process normally.

Our ATMs (Soabar Branch, Renaissance Branch, The Depot, and Greensboro Farmer’s Curb Market) as well as any CashPoints ATMs are also available to you. Our Soabar and Renaissance ATMs also accept deposits. If you have any trouble with a GMFCU machine, give us a call during normal business hours at 336-373-2090.

Phone Lines and Email Communications Are Open During Business Hours

We are available via telephone or email during normal business hours (8:30 am-5 pm). Please call 336-373-2090 or toll free at 866-373-4628 to speak with a Member Services or Loan representative about your account. If your need is not urgent, we can be reached via email at member.services@greensboromcu.org (Member Service needs) or loandept@greensboromcu.org (Loan needs).

We anticipate heavy call volume, so if you don’t reach us please leave a message and we will get back to you ASAP!

Night Deposit Open During Business Hours

Night Deposit Boxes located at the front of our Greene and Soabar Branch buildings will be open and deposits will be made hourly throughout the day. Please use these for deposits and payments.

Online Services Available 24/7

Online Banking and our Mobile App can be used to pay bills, pay other people via email or text, remotely deposit checks, or apply for a loan. To set yourself up with Online Banking or the Mobile App, or to get assistance with resetting your password, please give us a call at 336-373-2090.

Updates Available on Our Facebook Page

“Like” us on Facebook for the most up-to-date information on our hours of operation or any alerts you might need to know about.

Your Account is Secure

GMFCU is federally insured up to $250,000 per account through the National Credit Union Administration (NCUA).

We are sorry for any inconvenience this may cause but appreciate your patience as we continue to serve you. If you have any questions or concerns, please let us know!