Updated July 2, 2020
Guidelines in Place to Limit Coronavirus Exposure
The ability to assist our members with their financial needs is important to us. To limit the spread of Coronavirus, we have taken the following steps to ensure we can meet your needs while providing a save environment to both you and our staff.
Greene and Renaissance Branch Lobbies Are Currently Open!
- Members will be strongly encouraged to wear masks while conducting business inside GMFCU branches
- A limited number of members will be allowed in each lobby at a given time
- Social distancing markers will be in place in both lobbies and members will be asked to adhere to them
- “Cough Guard” shields will be in place at each teller window and staff office desk
- Staff will wear masks while engaging with members
- We will disinfect and sanitize high-traffic areas frequently thought the day.
We are assisting members via telephone, email, and online banking as well as our Soabar Drive Thru.
The exception to this closure will be appointments made in advance on a case-by-case basis depending on need. We are able to do most appointments over the phone and will transition to this for as many members as possible. If you currently have an appointment scheduled today or in the near future, we will be contacting you concerning what you will need to do to be able to keep your appointment or to complete the appointment over the phone. If you have an urgent need that requires an appointment during this time, please give us a call at 336-373-2090.
Soabar Branch Will Remain Drive Thru Only Until Further Notice
ATMs & Electronic Funds Available to You Quickly
During this time, we strongly encourage you to use your debit card whenever possible. This will eliminate the need for you to come in for cash.
All electronic funds, including debit transactions, credit card transactions, remote deposited checks, electronic bill pay, direct deposit, and direct debits will process normally.
Our ATMs (Soabar Branch, Renaissance Branch, The Depot, and Greensboro Farmer’s Curb Market) as well as any CashPoints ATMs are also available to you. Our Soabar and Renaissance ATMs also accept deposits. If you have any trouble with a GMFCU machine, give us a call during normal business hours at 336-373-2090.
Phone Lines and Email Communications Are Open During Business Hours
We are available via telephone or email during normal business hours (8:30 am-5 pm). Please call 336-373-2090 or toll free at 866-373-4628 to speak with a Member Services or Loan representative about your account. If your need is not urgent, we can be reached via email at firstname.lastname@example.org (Member Service needs) or email@example.com (Loan needs).
We anticipate heavy call volume, so if you don’t reach us please leave a message and we will get back to you ASAP!
Night Deposit Open During Business Hours
Night Deposit Boxes located at the front of our Greene and Soabar Branch buildings will be open and deposits will be made hourly throughout the day. Please use these for deposits and payments.
Online Services Available 24/7
Online Banking and our Mobile App can be used to pay bills, pay other people via email or text, remotely deposit checks, or apply for a loan. To set yourself up with Online Banking or the Mobile App, or to get assistance with resetting your password, please give us a call at 336-373-2090.
Updates Available on Our Facebook Page
“Like” us on Facebook for the most up-to-date information on our hours of operation or any alerts you might need to know about.
Your Account is Secure
We are sorry for any inconvenience this may cause but appreciate your patience as we continue to serve you. If you have any questions or concerns, please let us know!